Careers

Please email a Resume and Cover Letter to: [email protected]

This full time, seasonal position from May 2025 to September 2025

This position is non-exempt according to the Fair Labor Standards Act.

The Oregon Coast Aquarium is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

POSITION TITLE: Seasonal Food Service Cashier

REPORTS TO:  Café Manager

JOB SUMMARY: The Food and Beverage Cashier is a key frontline team member responsible for delivering outstanding guest service across various food and beverage stations, including cafés, kiosks, and concession areas. This role combines high-quality food and drink preparation with accurate cash handling, strong communication, and a commitment to cleanliness and safety. The cashier ensures food quality and compliance with health regulations, maintains inventory, supports fast-paced operations with adaptability, and uses digital systems efficiently. With a focus on professionalism, inclusivity, and collaboration, this position plays a critical role in creating a welcoming and efficient service environment, while also performing additional duties as needed to support the overall success of the team.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

1. Delivers exceptional guest experiences by providing prompt, friendly, and informed service across all food and beverage stations, including café, kiosk, and concession areas.
2. Prepares and serves coffee, espresso drinks, smoothies, and food items accurately and efficiently, following standardized recipes, safety procedures, and quality guidelines.
3. Executes cash handling and POS transactions with precision, adhering to established policies to ensure accuracy and accountability.
4. Maintains proper food safety and sanitation standards by holding a valid food handler’s card and complying with health regulations and internal protocols at all times.
5. Monitors food quality and temperature controls throughout the shift, ensuring all items meet required safety and OCAq standards.
6. Performs food prep, portioning, and production support tasks to meet service demands and reduce wait times during peak periods.
7. Keeps the service area and dining spaces clean and organized, including sanitizing surfaces, removing trash, sweeping, and restocking supplies to support a safe, welcoming environment.
8. Communicates clearly and respectfully with guests, coworkers, and supervisors to maintain a collaborative and efficient team environment.
9. Demonstrates adaptability and resilience, managing fluctuating guest volumes and shifting priorities while maintaining service standards.
10. Provides inclusive and culturally respectful service, ensuring all guests feel welcomed, valued, and accommodated.
11. Maintains proper stock levels and inventory rotation, alerting supervisors to shortages and contributing to effective waste reduction and replenishment.
12. Uses digital systems and equipment effectively, including POS systems, order displays, and communication tools, with a willingness to learn new technologies as needed.
13. Adheres to company dress code and grooming standards, presenting a professional and approachable appearance in line with OCAq expectations.
14. Follows all workplace safety procedures, including proper equipment handling, spill prevention, and emergency protocols to ensure a safe environment for guests and staff.
15. Performs other duties as assigned or as logically required, which may arise as a natural extension of the role to support team and operational success.

KNOWLEDGE, SKILLS, AND ABILITIES (Minimum levels)

• Current food handler’s card is required.
• Prior food handling and cash handling is preferred but not required.
• Must be able to handle multiple tasks in a fast-paced environment.
• Must possess a positive attitude and adhere to grooming and dress codes.
• Must be able to stand, bend, kneel, and lift

Please email a Resume and Cover Letter to: [email protected] 

Candidate screening will begin April 6th, and the hiring authority may exercise the option to make a hiring decision at any time after. This position is open until filled.  

This full time, permanent position offers competitive benefits including fully covered medical, dental, vision, life, and short-term disability insurance. The Aquarium additionally offers a 403b matching retirement account, 16 vacation days, 9 holidays, paid sick time, and an Employee Assistance Program.  

This position is exempt according to the Fair Labor Standards Act.  

The Oregon Coast Aquarium is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

POSITION TITLE: Information Technology Manager 

REPORTS TO: Director of Finance  

POSITION SUMMARY: This position oversees all aspects of the Aquarium’s technology infrastructure, ensuring seamless operations that align with organizational goals. This role is responsible for developing and implementing IT strategies that drive innovation, enhance system performance, and support a culture of continuous improvement. The IT Manager leads a team of IT professionals, providing mentorship, training, and development opportunities to foster technical expertise and professional growth. Additionally, this position ensures the security, efficiency, and reliability of IT systems and infrastructure, playing a critical role in maintaining and advancing the Aquarium’s technological capabilities 

GENERAL ACCOUNTABILITES AND ESSENTIAL FUNCTIONS  

1. Provides support and services to maintain the optimum operations of all Aquarium networks, servers, computers, phones, printers, electronics, media systems. Oversees the management and maintenance of IT systems and infrastructure.  
2. Assists all staff in the operation of Aquarium technology, by providing both onsite and remote support. Develops and implements training for staff. 
3. Identifies, develops, customizes, and maintains software for all departments of the Aquarium. 
4. Demonstrates flexibility in response to changes in Aquarium technological needs, and stays up to date on IT best practices through regular professional development.  
5. Provides setup, training and assistance for all audio and video equipment utilized at the Aquarium. Ensures an IT staff is available for troubleshooting special events and meetings. 
6. Maintains a long-term IT roadmap and leads implementation processes for the organizations’ IT systems and department. Facilitates information sharing and coordinates joint initiatives.  
7. Recruits, trains, mentors, and motivates IT staff. Conducts performance evaluations and regularly provides timely, constructive feedback.  
8. Identifies technology needs and makes recommendations for improvement of IT infrastructure. Oversees procurement of IT hardware, software, and services.   
9. Manages the IT department budget and ensures cost-effective allocation of resources. Develops and maintains relationships with external IT vendors and support service providers.  
10. Oversees security of systems, networks, and enterprise information. Monitors and responds to security threats and incidents. Ensures cybersecurity measures are in place to protect sensitive information. Facilitates IT security audits or investigations. 
11. Develops and implements business continuity protocols to minimize disruptions in the event of emergency situations or data loss. 
12. Evaluate the company’s adherence to federal technology requirements for security. Ensure compliance with regulations and industry standards.  
13. The above accountabilities represent work performed by this position and are not all-inclusive.  The omission of a specific accountability will not preclude it from the position if the work is similar, related or a logical extension of the position 

SUPERVISORY RESPONSIBILITIES: 

This position supervises all IT technicians, systems administrators, and analysts.  

REQUIRED QUALIFICATIONS: 

• A bachelor’s degree in computer science, information systems, educational technology, or related field is required. Minimum five years of IT management experience leading teams is required, with a proven ability to lead, motivate, develop, and manage a team of IT professionals.  

• Ability to independently problem-solve, prioritize, manage multiple tasks, provide self-direction, and delegate IT team responsibilities. Previous project management experience with diverse stakeholders required.  

• Demonstrated ability to manage and execute organizational advancement by developing change management strategies, identifying potential threats and resistance, and creating risk mitigation plans. Demonstrated ability to set mission-aligned IT strategies including creating and managing departmental budgets.  

• Experience establishing and maintaining positive relationships with employees at all levels of an organization through proven communication, interpersonal, and collaborative skills. Demonstrated ability to communicate effectively with both technical and non-technical audiences by being solution-oriented, innovative, and proactive when addressing issues facing the workforce. 

• Extensive knowledge of modern operating systems, local area networks, servers, databases, software applications, security technology, firewalls, and network design/management is required. 

• In lieu of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual’s knowledge, skill, and ability to perform the essential functions of the job. 

PHYSICAL DEMANDS: 

The work involves considerable walking and kneeling. The ability to lift and carry up to 40 pounds is required. The ability to ascend and descend ladders/steps is required.    

MENTAL, HEARING, AND VISUAL DEMANDS: 

The work involves continuous mental and visual attention involving reading, analyzing, visualizing, or otherwise performing very involved, comprehensive work.  

WORKING CONDITIONS:

Some sedentary work is required when performing administrative duties at a computer station. Travel is required for conference attendance and procuring supplies. Work is performed both indoors and outdoors in variable weather conditions. 

ATTENDANCE REQUIREMENTS: 

Compliance with appropriate company standards is required. 

Please email a Resume and Cover Letter to: [email protected]

This full time, seasonal position from May 2025 to September 2025

This position is non-exempt according to the Fair Labor Standards Act.

The Oregon Coast Aquarium is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

POSITION TITLE: Membership Services Associate

REPORTS TO: Membership Manager

JOB SUMMARY: As a key representative of the Aquarium, the Membership Services Associate plays a vital role in delivering exceptional Member Visitor experiences by providing friendly and efficient guest service. This position is responsible for Membership and Admissions support services including selling memberships, checking in members, selling and upselling related products and experiences processing new and renewing memberships, and other data entry while ensuring a seamless experience for all members. The Membership Services Associate serves as the first point of contact, offering accurate information, handling transactions with precision, and assisting members with special needs. Additionally, this role supports operational efficiency by participating in training programs, maintaining a clean and organized workspace, assisting with emergency procedures as needed, and proactively contributing to business growth and guest satisfaction. This is an hourly, full-time, non-exempt position.

GENERAL ACCOUNTABILITES AND ESSENTIAL FUNCTIONS

1. Greets visitors warmly, answers phone calls, routes inquiries appropriately, and provides general public information.
2. Authorizes admissions and processes membership and experience sales using a computerized cash register, ensuring accuracy in transactions by verifying information via driver’s license, or other member identification. *Manual processing as directed and by need
3. Assists Membership Manager by entering accurate gift, pledge and membership information into Raiser’s Edge database, the Aquarium’s fundraising database. Maintains confidentiality of records. Assists in processing and fulfillment of animal adoptions and annual appeals.
4. Actively promotes membership benefits, special events, and experiences to drive sales and enhance member engagement
5. Provides related support for periodic special events (i.e. registration and check-ins), working weekends and evenings as needed
6. Participates in customer service and sales training, and other trainings as assigned
7. Identifies and assists visitors with unique needs, ensuring an inclusive and welcoming environment
8. Monitors guest flow and provides crowd management support to maintain an efficient and pleasant admission process.
9. Supports emergency procedures, including building evacuations, in accordance with the crisis management plan.
10. Handles lost and found items responsibly, logging and routing them as required.
11. Gathers guest feedback through casual interactions and shares insights with management to improve visitor experiences and operational efficiency.
12. Monitors inventory of membership sign-up forms and other Development/Membership printed materials and notifies Membership Manager when reorder points are reached.
13. Maintains a clean, organized, and professional work/guest area to uphold a positive visitor experience.

The above accountabilities represent work performed by this position and are not all inclusive. The omission of a specific accountability will not preclude it from the position if the work is similar, related or a logical extension of the position.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

KNOWLEDGES, SKILLS AND ABILITIES (Minimum levels)

High school equivalency required. Minimum of one year experience as a cashier is desired. Minimum of one-year experience is required, in a position where accuracy and confidentiality was a requirement. Must be able to lift 30 lbs. Must be able stand for long periods of times. Experience working in a high-traffic visitor-oriented facility preferred. Experience using computers is also required.